Payments and shipments


How can I pay in the online store?

The ecommerce allows two methods of payment:

Credit card
Bank transfer


When will I receive my order?

There are three types of shipments:

48-hour shipping.
Orders that involve manufacturing and will be delivered in 15 days.
Orders that must be manufactured and will be delivered in 2 months.
Who will deliver my order?

We work with a delivery company that will pick up your order at our factory and deliver it to the address you have indicated through the ecommerce.

My order should have arrived by now, but I haven’t received it yet, what should I do?

Before contacting us, please help us by following these steps:

Check your confirmation email to make sure there are no errors in the shipping address.
Ask for your order to the delivery company that has provided you with a tracking number.
If the address is correct and the package is not with the delivery company, please contact us at ventas@balanzo.es with your order number.

If there is a problem with your shipping address, we may be able to reship your product, but you will be responsible for the costs.